Terms and Conditions

Dear customers, please pay attention to our working hours:

Mon-Fri: from 9:00 to 18:00;
Sat, Sun: closed.

Orders for dispatch are accepted until 11:00 on the same day!

If you need to tell us something urgent after 18:00 and before 9:00 or on weekends, you can always send us a message via the feedback form or email.


Shelf life of the drugs we send to customers:

We only ship drugs with good expiration dates. Preparations with appropriate timing (less than 6 months before the end of the term) and expired we put on sale with the end date of implementation and never ship to customers without agreement .


Appearance of preparations:

Sometimes drug labels are slightly scuffed and the boxes may be slightly wrinkled. The drugs travel a very long distance and two customs before they get to us. And, unfortunately, they don't always arrive in perfect condition. Our suppliers pack them with the highest quality, but this does not always allow you to preserve the original appearance.

In case the appearance of the label has deteriorated significantly (dirty, badly worn or torn) or the box is badly wrinkled, we put such a preparation on sale with an indication of the reason and never ship to customers without approval .

P. C. We pack the order in stretch film and bags. When delivered by courier services, the contents of the package, of course, may wrinkle. We cannot influence this. If the appearance of the drug packaging is important to you, please indicate when ordering so that we send in a box. This will increase the cost of delivery, but will preserve the integrity of the drug packaging.

Manufacturers regularly redesign their labels. We change the images on our website, but it is not always possible to do this promptly. You are welcome, before you start worrying :) , look at the name of the manufacturer of the drug indicated in the bank and compare with that indicated on the website. If they don't match, you still don't need to worry :) - call us back. In case of an error (very rarely, but it happens), we will replace the drug for you at our own expense .

Our store has a cumulative discount system:

1% - when the total amount of orders reaches 1000 UAH.
2% - if the total amount of orders is more than UAH 3000.
3% - with the total amount of orders over 7000 UAH.
5% - if the total amount of orders is more than UAH 15,000.
7% - if the total amount of orders is more than UAH 25,000.

The discount is credited only when ordering through the site by registered customers!

We offer the following delivery options:

Delivery to your Nova Poshta branch:

- order up to 750 UAH. - the cost of delivery according to the carrier's tariffs (from UAH 36).

- order over 750 UAH. - free of charge ( to your department with minimal insurance) *

* More about free shipping to Nova Poshta branch: we will deduct the shipping cost from the amount of your order, and you pay for delivery upon receipt on the spot (delivery cost is calculated automatically depending on weight and volume).
For example: the amount of your order is 750 UAH, and the cost of its delivery is 40 UAH. We issue you an invoice for 710 UAH, and upon receipt, you pay 40 UAH. for delivery.
Calculations are based on prepayment. If you pay by cash on delivery, the shipping cost will increase due to the increase in the estimated cost.

Delivery to your Justin office:

- order up to 700 UAH. - the cost of delivery according to the carrier's tariffs (from UAH 30).

- order over 700 UAH. - free of charge ( to your department with minimal insurance) *

* More about free shipping to Justin: we will deduct the shipping cost from your order amount, and you pay for delivery upon receipt on the spot (delivery cost is calculated automatically depending on weight and volume).
For example: the amount of your order is 700 UAH, and the cost of its delivery is 35 UAH. We issue you an invoice for UAH 665, and upon receipt, you pay UAH 35. for delivery.

Delivery by Ukrposh:

- order up to 400 UAH. - the cost according to the tariffs of Ukrposhta (usually 20-25 UAH).

- order over 400 UAH. - delivery is free. *

* More about free shipping to the Ukrposhta branch: we will deduct the shipping cost from the amount of your order, and you pay for delivery upon receipt on the spot, the cost of delivery is calculated automatically depending on the weight).
For example: the amount of your order is 400 UAH, and the cost of its delivery is 25 UAH. we issue you an invoice for UAH 375, and you, upon receipt, pay 25 UAH. for delivery.

Address delivery by courier New mail:

- order up to 750 UAH: delivery cost - from 65 UAH.

- order over 750 UAH.: we deduct the cost of delivery to the department from the order amount *

* More about courier delivery by New mail: we deduct the cost of delivery from the amount of your order, and you pay for the delivery when received locally.
For example: the amount of your order is 750 UAH, the cost of delivery to the branch is 40 UAH, and the cost of courier delivery is 70 UAH ... We invoice you for 710 UAH (750-40 UAH), and upon receipt you pay for delivery in the amount of 70 UAH.
Calculations are based on prepayment. If you pay by cash on delivery, the shipping cost will increase due to the increase in the estimated cost.

International orders we send by Ukrposh and express mail EMS.

We have several options to pay for the order:

- Cash on delivery (only New Mail).

This payment method is 25-35 UAH more expensive. as you will need to pay extra for the return shipping cost.
If you choose this method, we will ask you to make an advance payment to the card / account in the amount of 100 UAH . This amount will be deducted from the total COD amount.
If not motivated refusal to order this money come back

- Payment for the order by transferring money to the card / account of Privatbank *.

You can transfer money from a card, as well as in any branch or self-service terminal of PrivatBank.

- Payment for the order by transferring money to a card / account in Monobank in the Monobank Application or I-Box terminal. *

Monobank and I-Box payment terminals do not charge a commission for transferring money to a card / account in monobank.